1. Table Reservation

Table reservation is always subject to registration. 
Registration can be initiated by calling +36 30 779 7545, online, or via email. 
The Customer is required to provide the personal data requested by our staff during registration (name, email address, telephone number), as well as billing details, accurately and truthfully.

The processing of the Customer's personal data is governed by the Privacy Policy.

The Customer is entitled to delete their registration at any time by sending a message to the Service Provider's email address info@aperegina.hu. 
The deletion of the registration is subject to proper identification by the Service Provider and requires that the email requesting deletion be sent from the email address provided for the Customer's account, to ensure it can be verified that the deletion was initiated by the authorized person. 

The Customer's user data will be removed from the system immediately upon deletion, but this does not affect the retention of data and documents related to already placed orders, and does not result in the deletion of such data. Once removed, data recovery is no longer possible.

2. Online Table Reservation

For group sizes specified by the Service Provider, the Customer must provide bank card details for online reservations, with a deposit of 5,000 HUF / person. The online reservation is only valid after the bank card details have been provided, accompanied by a confirmation email sent by the Service Provider's reservation system.

No transaction will take place on the Customer's bank account, unless the Customer fails to arrive and the reservation is not canceled within the deadline. Cancellation is free of charge up to 12 hours before the reserved time. For reservations canceled within 12 hours, the Service Provider is entitled to charge the deposit amount of 5,000 HUF / person.

3. Table Reservation by Email

For groups of over 20 people, the Customer can only reserve a table by sending an email to info@aperegina.hu.

For groups of over 20 people, the Customer can only reserve a table upon payment of a deposit. The reservation is only valid upon receipt of the deposit amount along with the Service Provider's confirmation.

The Service Provider offers the Customer the option to confirm their reservation by paying the full or partial amount of the reservation at their own discretion via online credit card, bank transfer, or on-site payment to the Service Provider. This is validated by the Service Provider via a prepayment invoice or invoice issued to the provided email address.

If the Customer wishes to modify the number of guests in the reservation, they must do so at least 48 hours prior to the reserved time, with a maximum variation of 10% of the original number; otherwise, the Service Provider will accept a guest count correction of +/- 1 person.

4. Right of Withdrawal and Cancellation of Order

To prevent abuse, the paid deposit can only be refunded in the event of a full cancellation under the conditions specified below; in other cases, we are unable to issue a refund. 

An exception is made in the event that due to technical reasons, the deposit cannot be deducted upon departure (e.g., due to a late transfer, it has not yet been credited to our restaurant's account. In this case, the full balance must be paid upon departure).

If, due to an unexpected reason, the reservation cannot be honored at the pre-arranged time, the Customer must inform the restaurant at least 7 days prior to the date, and the restaurant will endeavor to reschedule the reservation to another time by offering a new date.

In the case of a timely modification of the date, the deposit amount will be applied to the new reservation date.

5. Terms and Costs of Cancellation

7 – 14 days before the reserved date – 50% of the paid amount will be charged,
6 – 0 days before the reserved date – 100% of the paid amount will be charged.
Deposit amounts transferred from a bank card cannot be converted into cash, account money, or other cash-substitute payment instruments. If the reservation is canceled in agreement with the restaurant, but the payment for the reservation has already been made, in the event of a complaint or claim regarding the order prepaid by bank card, the refund of the price of the ordered service will be processed in accordance with the rules of bank card payments. Please submit price complaints in writing to info@aperegina.hu.

The Service Provider will hold the table reservation for 15 minutes. If no delay is reported by the Customer, the Service Provider's system will automatically cancel the reservation after 15 minutes.
The Service Provider provides tables for a duration of 2 hours during weekday lunch, and 2.5 hours during dinner times and on weekends.
In the event of a delay by the Customer, the Service Provider cannot extend the duration of the Customer's stay at the restaurant.
The Service Provider's kitchen always closes 1 hour earlier than the restaurant.

Payment:

Split billing is not available for groups of more than 4 people.
The Service Provider only issues VAT invoices prior to payment; retrospective issuance is not possible.
Retrospective settlement of the invoice total is not permitted; the Customer is obliged to settle the consumption on-site immediately after consumption at the latest.
The Service Provider does not accept complaints from the Customer after payment has been made. The Service Provider charges a service fee in the amount indicated by it, the payment of which is mandatory for the Customer.
The Service Provider reserves the right to change prices.

6. Gift Voucher Purchase

The validity period of the voucher is 1 year from the date of purchase. Vouchers cannot be exchanged for cash. In the event of using services of lower value than the face value of the gift voucher, the service provider will not refund the difference between the final total and the face value in cash. In the case of using services of higher value, the difference between the final total and the face value must be paid on-site. The voucher is valid for one-time use; once the serial number belonging to the voucher is used, the voucher becomes invalid. After the expiration of the validity period, the voucher becomes invalid, and the validity period cannot be extended. The gift voucher must be presented in printed or electronic form upon payment.

7. Basic Rules of Conduct

The Service Provider does not serve alcoholic beverages to persons under 18 years of age or intoxicated guests. In the event of damage or theft, the Service Provider will file a report with the authorities. The Service Provider may charge the Customer a cleaning fee as an extra cost if the Customer does not act in a generally expected manner in accordance with the rules of restaurant etiquette.

The Service Provider is entitled to ask the Customer to leave if the customer does not comply with the generally expected standards of behavior and disturbs other guests.

8. Allergies, Food Sensitivities

In case of severe food sensitivity or allergy, we strongly advise against dining at the restaurant. If the Customer decides to dine, the Service Provider does not assume liability for allergic reactions caused by food chosen by the Customer's own decision.

The Service Provider will provide all allergen information as reasonably expected.