Table Reservation:

• Table reservations are always subject to registration, which can be initiated by phone (+36 30 779 7545), online, or by email.

• During registration, the Guest is obliged to provide the requested personal and billing details (name, email address, telephone number) truthfully.

• The handling of personal data is governed by the Privacy Policy.

• The Guest is entitled to delete their registration at any time by sending a message to the email address info@aperegina.hu. To ensure proper identification, the restaurant requires that the request be sent from the Guest's registered email address.

• User data will be removed from the system immediately following deletion. This does not affect the retention of legally required documents related to orders already placed. Once removed, the data cannot be restored.

Table Reservation Online:

• For online reservations exceeding the number of guests specified by the restaurant, credit card details must be provided. The reservation becomes valid upon entering the card details, confirmed by an email sent by the system.

• The credit card will not be charged by the restaurant. The deposit amount will only be charged if the Guest fails to show up and does not cancel the reservation within the deadline.

• Cancellation is free of charge up to 12 hours before the reserved time. For reservations canceled within 12 hours, the restaurant is entitled to deduct the deposit amount.

Table Reservation via Email, for Group Bookings:

• For groups over 20 people, table reservations are only possible in writing by sending a message to the email address info@aperegina.hu.

• For groups above this size, the condition of the table reservation is the payment of a deposit. The reservation becomes valid upon receipt of the deposit, confirmed by the restaurant.

• To confirm the reservation, the Guest may settle the full or partial amount of the reservation via online credit card payment, bank transfer, or on-site, for which the restaurant will issue an advance invoice/invoice.

• Modification of guest count: The Guest has the option to modify the original number of guests by a maximum of 10% no later than 48 hours prior to the reserved time. For modifications made within 48 hours, the restaurant can accept a guest count correction of +/- 1 person at most.

Right of Withdrawal and Cancellation of Order:

• In the event of an unexpected obstacle, the Guest must inform the restaurant at least 7 days prior to the reservation. In this case, the restaurant will offer a new time slot, and the paid advance will be credited to the new reservation date.

• In case of complete cancellation, the refund of the paid advance is subject to the following conditions:

  • 7–14 days before the reserved time: 50% of the paid amount will be charged.

  • 0–6 days before the reserved time: 100% of the paid amount will be charged.

• (An exception applies if, due to technical reasons, the advance cannot be deducted upon departure – e.g., due to a late transfer, it has not yet been credited. In such a case, the full balance must be paid on-site upon departure.)

• The advance transferred from the credit card cannot be exchanged for cash or other means of payment. In the event of a legitimate refund, the amount will be paid back in accordance with the rules of credit card payment. Financial complaints are accepted at info@aperegina.hu.

Force Majeure:

• Neither the Restaurant nor the Guest shall be held liable for failure to perform obligations (e.g., table reservation) if it is caused by an unavoidable external cause (force majeure) beyond the parties' control. This includes in particular, but is not limited to: natural disasters, fires, official measures, unexpected power or water outages, epidemiological restrictions.

• In such cases, the Restaurant is entitled to cancel table reservations without liability for damages. Any deposit, reservation fee, or advance already paid will be refunded in full to the Guest by the Restaurant, or, by mutual agreement, made available for use at a later date.

Arrival and Duration:

• The restaurant will hold table reservations for 15 minutes. If no notification of delay is received from the Guest, the reservation will be automatically canceled by the system after 15 minutes.

• The restaurant provides tables for a duration of 2 hours during weekday lunch hours, and 2.5 hours during dinner hours and on weekends.

• In case of delay, we are unable to extend the duration of the stay in the restaurant.

• The restaurant's kitchen closes in all cases at least 1 hour before the restaurant closes.

Payment:

• Splitting the bill is not possible for groups of more than 4 people; for parties of more than 4, the bill must be settled in a single payment. 

• VAT invoices can only be issued prior to the start of the payment process; retroactive issuance is not possible.

• Retroactive settlement of the final bill amount (e.g., subsequent bank transfer) is not possible; consumption must be settled on-site before departure.

• The restaurant does not accept complaints after payment has been made.

• The restaurant charges a service charge of the amount indicated by it, the payment of which is mandatory. 

• The restaurant reserves the right to change prices.

Purchase and Use of Gift Vouchers:

• The validity period of the voucher is 1 year from the date of purchase. The validity period cannot be extended.

• The voucher cannot be exchanged for cash and is valid for a single use.

• In case of lower consumption, the restaurant will not refund the difference between the issue value and the total bill. In case of higher consumption, the difference must be paid on-site.

• By using the serial number belonging to the voucher, the voucher becomes invalid. Upon payment, the voucher must be presented in printed or electronic form.

• In the case of gift vouchers purchased online, the Guest qualifying as a Consumer is entitled to a 14-day right of withdrawal without justification under Government Decree 45/2014. (II. 26.) on the detailed rules of contracts between consumers and businesses. The withdrawal period expires on the 14th day from the day of receipt (electronic delivery) of the gift voucher. The Consumer may exercise their right of withdrawal by sending an unambiguous written statement to the email address info@aperegina.hu. The right of withdrawal can only be exercised for gift vouchers that have not yet been used. If the Consumer uses the voucher in whole or in part within the 14-day deadline, they lose their right of withdrawal. In the event of a lawful withdrawal, the Restaurant will refund the amount paid immediately, but no later than 14 days from learning of the withdrawal, using the same payment method as used for the purchase.

• In the event of defective performance by the Restaurant (e.g., technical defect of the purchased voucher or significant deviation of the service from the description), the Consumer may assert a claim for statutory warranty in accordance with the provisions of the Civil Code (Ptk.). The Consumer may request the correction of the defect, the re-performance of the service, or – if these are not possible – a proportional reduction of the consideration, or withdrawal from the contract.

Complaint Handling and Dispute Resolution:

• The Consumer may submit complaints related to the service or online purchase in writing to the email address info@aperegina.hu, or by post to the Restaurant's registered office (1065 Budapest, Podmaniczky u. 18. fsz.).

• The Restaurant will examine the received written complaint on its merits within 30 days and send a written, reasoned response.

• In the event of a consumer dispute, the Consumer is entitled to turn to the Arbitration Board competent according to their place of residence or stay. The competent body according to the Restaurant's registered office is: Budapest Arbitration Board (Address: 1016 Budapest, Krisztina krt. 99. I. em. 111., Email address: bekelteto.testulet@bkik.hu).

• The Online Dispute Resolution Platform (ODR) provided by the European Union can be accessed at the link below, where the Consumer can settle complaints related to products/services purchased online: http://ec.europa.eu/odr.

Basic Rules of Conduct (House Rules):

• The restaurant does not serve alcoholic beverages to persons under 18 years of age or intoxicated Guests.

• In the event of intentional damage and theft, the restaurant will always file a report with the authorities.

• If the Guest does not act in accordance with the generally expected restaurant etiquette (e.g., causes extraordinary soiling), the restaurant may charge an extra cleaning fee.

• The restaurant is entitled to ask the Guest to leave if they do not comply with generally expected norms with their behavior, or if they disturb other guests.

Allergies and Food Sensitivities:

• The restaurant provides all allergen information to Guests in a manner reasonably expected of it.

• In case of severe food sensitivity or allergy, we strongly discourage consumption in the restaurant.

• If the Guest decides to consume despite the information provided, the restaurant does not assume responsibility for allergic reactions triggered by food chosen by the Guest of their own decision.

Copyrights:

All visual and textual content (including these GTC), graphics, and logos on the www.aperegina.hu website are the exclusive intellectual property of Ape 50 Trade Kft. Any unauthorized use, copying, or reproduction thereof is strictly prohibited and will result in legal proceedings.

Scope and Modification of GTC:

• The Restaurant reserves the right to modify these General Terms and Conditions unilaterally at any time. Modifications will enter into force at the moment of publication on the website and apply to reservations/purchases made after publication.

• For matters not regulated in these GTC, Hungarian law, in particular the provisions of the Civil Code (Ptk.) and the Hungarian legislation in force regarding electronic commerce, shall prevail.