GENERAL TERMS AND CONDITIONS
Contact:
Company name: Ape Regina Kft.
Postal address: 1065 Budapest, Podmaniczky u. 18th floor
Headquarters: 1065 Budapest, Podmaniczky u. 18. fsz.
Phone: +36 30 779 7545
Email: info@aperegina.hu
Tax number: 23425679-2-42
Company registration number: Cg.01-09-965085
GENERAL TERMS AND CONDITIONS
These General Terms and Conditions (GTC) govern reservations, consumption, payment and basic rules of conduct at the Ape Regina restaurant. The GTC are binding on all consumer Guests. Lack of knowledge of the General Terms and Conditions does not exempt you from its provisions.
Table reservation:
Table reservations are always subject to registration.
Registration can be initiated by calling +36 30 779 7545, online or by email.
The Customer is obliged to provide the personal data requested by our colleagues (name, email address, telephone number) and billing information as requested during registration.
The Data Management Information provides for the handling of the Customer's personal data.
The Customer has the right to cancel their registration at any time by sending a message to the Service Provider at the email address info@aperegina.hu.
The Service Provider requires the cancellation of the registration to be properly identified and to ensure that the email regarding the cancellation arrives from the email address provided to the Customer's account, so that it can be determined for sure that the cancellation of the registration was initiated by the authorized person.
The Customer's user data will be removed from the system immediately after deletion, however, this does not affect the retention of data and documents related to orders already placed and does not result in the deletion of this data. Once removed, there is no way to restore the data.
Book a table online:
In the case of the number of people determined by the Service Provider, in the case of online booking by the Customer, bank card details must be provided with a deposit of 5000 HUF / person. The online booking is only valid after providing bank card details, with a confirmation email sent by the Service Provider's booking system.
No money will be transferred to the Customer's bank account, except in the case that the Customer does not arrive and the booking is not cancelled within the deadline. Cancellation is free of charge at least 12 hours before the booked time. In case of reservations cancelled within 12 hours, the Service Provider is entitled to charge a deposit of 5000 HUF / person.
Table reservation by email:
For groups of 20 or more, the Customer can only reserve a table by email, sent to the email address info@aperegina.hu.
For groups of 20 or more, the Customer can only reserve a table by paying a deposit. The reservation is only valid upon receipt of the reservation amount together with the confirmation from the Service Provider.
The Service Provider provides the Customer with the opportunity to confirm their reservation in such a way that the Customer can pay the full or partial amount of the reservation to the Service Provider based on their own decision by using an online bank card, bank transfer or on-site payment. The Service Provider validates this with an advance invoice or invoice issued to the provided email address.
If the Customer wishes to change the number of people in the reservation, they have the opportunity to modify the original number by a maximum of 10% no later than 48 hours before the booked date, otherwise the Service Provider will accept a correction of +/-1 person.
Right of withdrawal and order cancellation:
In the event of a complete cancellation of the reservation, we can refund the advance payment under the conditions indicated below in order to avoid abuse; in cases other than these, we are unable to refund it.
An exception is the case if, for technical reasons, the advance payment cannot be deducted upon departure. (e.g. due to a late transfer, it has not yet been credited to our restaurant's account. In this case, the full balance must be paid upon departure.).
If, for an unexpected reason, the reservation cannot be validated at the previously agreed time, the Customer must notify the Customer of this at least 10 days before the date. You are required to inform the restaurant within 7 days, and the restaurant will try to reschedule the reservation by offering a new date.
In case of change of the time indicated in the time, the advance payment amount will be calculated for the new booking date.
Cancellation conditions and costs:
7 – 14 days before the booked date – 50% of the paid amount will be charged,
6 – 0 days before the booked date – 100% of the paid amount will be charged.
Advance amounts transferred from a bank card cannot be converted into cash, bank account money, or other payment instruments that replace cash. If the reservation is cancelled in agreement with the restaurant, but the payment for the reservation has already been paid, in the event of a complaint or claim regarding an order paid in advance by bank card, the payment for the ordered service will be refunded according to the rules of bank card payment. Please notify us of your price complaint in writing to the email address info@aperegina.hu.
The Service Provider holds the table reservation for 15 minutes, if the Customer does not report the delay, the Service Provider's system will automatically cancel the reservation after 15 minutes.
The Service Provider provides a table for 2 hours during lunchtime on weekdays, and 2.5 hours during dinnertime and on weekends.
In the event of the Customer's delay, the Service Provider cannot extend the time the Customer stays in the restaurant.
The Service Provider's kitchen will always Closes 1 hour earlier than the restaurant.
For the Customer, splitting the bill is not possible for more than 4 people.
The Service Provider issues a VAT invoice only before payment, there is no possibility of subsequent issuance.
The Customer is not able to settle the total amount of the invoice afterwards, the Customer is obliged to settle the consumption on site no later than after consumption.
The Service Provider does not accept complaints from the Customer after payment. The Service Provider charges the service fee indicated by it, the payment of which is binding on the Customer.
The Service Provider reserves the right to change the price.
Buy a Gift Certificate:
The voucher is valid for 1 year from the date of purchase. The voucher cannot be exchanged for cash. If a service is used for a value lower than the issue value of the gift voucher, the difference between the total amount and the issue value will not be refunded in cash by the service provider. If a service is used for a higher value, the difference between the total amount and the issue value must be paid on site. The voucher is valid for one-time use; as soon as the serial number associated with the voucher is used, the voucher becomes invalid. After the expiration date, the voucher becomes invalid and the usage period cannot be extended. The gift certificate must be presented in printed or electronic form at the time of payment.
Basic Behavior rules:
The Service Provider does not serve alcoholic beverages to guests under the age of 18 or to guests who are intoxicated. The Service Provider will file a complaint with the authorities in the event of damage or theft. The Service Provider may charge the Customer a cleaning fee as an extra cost if the Customer does not act in a manner that is generally expected and in accordance with the rules of restaurant etiquette.
The Service Provider is entitled to ask the Customer to leave if the Customer does not comply with the generally expected standards of conduct, the other guests disturbs.
Allergy, food sensitivity:
In case of serious life sensitivity or allergy, we do not recommend consumption in the restaurant. If the Customer decides to consume, the Service Provider does not assume responsibility for allergic reactions caused by the food chosen by the Customer based on his own decision.
The Service Provider provides all allergen information in the manner expected of him.
