Privacy Policy
Adatkezelő adatai:
Cég neve: Ape Regina Kft.
Postázási címe: 1065 Budapest, Podmaniczky u. 18. fsz.
Székhelye: 1065 Budapest, Podmaniczky u. 18. fsz.
Telefon: +36 30 779 7545
Email: info@aperegina.hu
Adószám: 23425679-2-42
Cégjegyzékszám: Cg.01-09-965085
Summary
The operator of this website respects the constitutional right to the protection of personal data, which establishes that everyone has the right to control the disclosure and use of their personal information. Protecting the data provided by visitors to our website is of utmost importance to us. Ape Regina Kft. handles visitors’ personal data confidentially and in compliance with applicable legal requirements. We ensure their security, take technical and organizational measures, and establish procedural rules necessary to enforce relevant legal provisions and other recommendations.
Ape Regina Kft. treats all data submitted through the use of the website with the same level of protection as data provided by any other means. When developing the provisions of this Privacy Policy, the company paid special attention to compliance with:
- Regulation (EU) 2016/679 of the European Parliament and Council (“General Data Protection Regulation” or “GDPR”),
- Act CXII of 2011 on the Right of Informational Self-Determination and on Freedom of Information (“Infotv.”),
- Act V of 2013 on the Civil Code (“Ptk.”),
- Act XLVIII of 2008 on the Basic Requirements and Certain Restrictions of Commercial Advertising Activities (“Grtv.”),
- Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Information Society Services,
- Act C of 2000 on Accounting (regarding the issuance and retention of documents),
- Act CXIX of 1995 on the Use of Name and Address Information Serving Research and Direct Marketing Purposes,
- the Convention for the Protection of Individuals with regard to Automatic Processing of Personal Data adopted in Strasbourg on January 28, 1981 (promulgated in Hungary by Act VI of 1998),
- and the recommendations of the “ONLINE PRIVACY ALLIANCE.”
The Data Controller reserves the right to modify this Privacy Policy at any time. The Data Controller is committed to protecting the personal data of its partners and users, emphasizes respect for clients’ informational self-determination rights, handles personal data confidentially, does not disclose it to third parties, and implements all necessary security, technical, and organizational measures to ensure data security.
Legal Basis and Principles for Data Processing on the Website
Under Section 5(1)(a) of Act CXII of 2011 on the Right of Informational Self-Determination and on Freedom of Information, the Data Controller processes data exclusively with the voluntary consent of the data subject and only to the extent necessary for the use of the Data Controller’s services. The Data Controller stores the data proportionate to the purpose of data processing, securely, and only for the period necessary to achieve the purpose of the data processing.
Visitor Data on the Website
The website pages can be visited without providing personal information. During visits, aperegina.hu may record users’ IP addresses, visit timestamps, and the titles of visited pages for technical purposes and to compile user behavior statistics. To offer a customized experience, the service provider places small data files known as cookies on users’ computers. By using the website, the user agrees to the placement of cookies.
The service provider may allow third parties, particularly Google Inc., to store cookies during visits to the website. These cookies can identify if a user has previously visited the website and, based on that, display advertisements. Users can delete cookies from their computers or configure their browsers to disable cookies. Additionally, Google offers a page where users can disable ads displayed by Google through cookies (https://www.google.hu/privacy_ads.html). However, disabling or deleting cookies may make website usage less convenient for the user.
By registering on the website, visitors also subscribe to the controller’s services or periodically receive newsletters containing related information. During subscription, users must provide their name and valid email address. The controller uses this data solely to send newsletters, does not combine it with other data, and does not share it with third parties for processing purposes. Users may unsubscribe from the newsletter at any time, upon which the controller will immediately and irreversibly delete the email address from its system.
General Terms and Conditions (GTC)
The purpose of these General Terms and Conditions (GTC) is to define the terms for confirming reservations at the Ape Regina restaurant through online card payment deposits. The service allows the customer to confirm their reservation by paying the total or partial reservation fee via card payment at their discretion. The provider validates this payment by issuing a deposit invoice to the email address provided.
The management of the customer’s personal data is governed by the aforementioned Privacy Policy.
By using the website, the customer acknowledges the following:
Reservation Confirmation
- Reservations are considered confirmed only after the customer has completed payment for the deposit using the online card payment method provided.
- The service provider issues an electronic deposit invoice to the email address provided by the customer to confirm the reservation.
Use of Personal Data
- The customer’s personal data is collected and processed exclusively for the purpose of confirming and managing reservations, in accordance with the Privacy Policy detailed above.
Customer Obligations
- By using the service, the customer agrees to provide accurate and valid information during the payment and reservation process.
- The customer is responsible for verifying the details of the reservation and ensuring that the information provided matches their requirements.
Service Provider Rights
- The service provider reserves the right to amend the terms and conditions, including payment methods, reservation policies, and cancellation procedures, without prior notice.
- In the event of a dispute, the service provider will adhere to the policies outlined in these terms and applicable Hungarian laws.
Liabilities and Disclaimers
- The service provider is not liable for delays or errors in reservation confirmation due to incorrect customer information or technical issues beyond the provider’s control.
- In the case of cancellation or modification of a reservation, the applicable terms outlined in the Cancellation Policy will apply.
Customers using the website confirm that they have read, understood, and agreed to these General Terms and Conditions. For further inquiries, the customer may contact the service provider at the email address listed on the website.
Methods of Storing Personal Data and Data Processing Security
The controller selects and operates the IT tools used for processing personal data in a manner that ensures:
- Availability: Data is accessible to authorized individuals.
- Authenticity and Verification: Data authenticity and accurate processing are ensured.
- Integrity: Data integrity is maintained and verifiable.
- Confidentiality: Data is protected against unauthorized access.
The controller implements technical, organizational, and procedural measures to ensure a level of protection appropriate to the risks associated with data processing.
During data processing, the controller ensures:
- Confidentiality: Information is safeguarded so that only authorized individuals have access.
- Integrity: The accuracy and completeness of information and its processing methods are protected.
- Availability: Authorized users can access the required information when needed, and the tools for this are available.
Accessibility of Data, Data Subject Rights, and Remedies
Data subjects may request information about the processing of their personal data, as well as request corrections, or – except where processing is mandated by law – deletion of their personal data.
Upon request, the controller provides information about:
- The data processed, including by any processors acting on its behalf.
- The purpose, legal basis, and duration of processing.
- The name, address (registered office), and activities of any data processors involved.
- The recipients of the data and the purposes for which the data has been or will be disclosed.
The controller provides the requested information in writing, in a clear and accessible format, as soon as possible but no later than 30 days from the request’s submission.
The controller deletes personal data if:
- Its processing is unlawful.
- The data subject requests its deletion.
- The purpose of processing no longer exists.
- The statutory retention period has expired.
- A court or the data protection authority orders its deletion.
The controller notifies the data subject and anyone to whom the data was previously disclosed about any corrections or deletions. Notification may be omitted if it does not violate the data subject’s legitimate interests.
Objections to Data Processing
Data subjects may object to the processing of their personal data if:
- Processing or transfer is necessary solely for the legitimate interests of the controller or the recipient, except when processing is mandated by law.
- The data is used or transferred for direct marketing, public opinion polling, or scientific research purposes.
- Objection rights are otherwise permitted by law.
The controller reviews objections within the shortest possible time, but no later than 15 days, and notifies the requester of the outcome in writing. If the objection is valid, the controller terminates processing, including data collection and transfer, blocks the data, and informs any recipients to whom the data was disclosed, requiring them to act accordingly.
If the data subject disagrees with the controller’s decision, they may file a lawsuit within 30 days of receiving the decision.
Complaints Related to Data Processing
Complaints regarding data processing can be submitted to a court or the National Authority for Data Protection and Freedom of Information:
- Headquarters: 1125 Budapest, Szilágyi Erzsébet fasor 22/c
- Mailing Address: 1534 Budapest, Pf.: 834
- Phone: +36 (1) 391-1400
- Fax: +36 (1) 391-1410
- Email: ugyfelszolgalat@naih.hu
Registration
Purchasing is always subject to registration. Registration can be initiated by calling +36 30 779 7545. During registration, the Customer is required to provide accurate personal details (name, email address, phone number) and billing information as requested by our colleagues. Unless the Customer specifies otherwise, Ape Regina may periodically send newsletters to the provided electronic contact address with information about its services. Customers may unsubscribe from the newsletter mailing list at any time.
Purchase Process
Using the details provided during registration, the restaurant will issue a deposit invoice to the Customer and send it to the specified email address along with a unique online card payment link. By clicking the link, the Customer will be directed to a secure online interface pre-filled with their personal information, where they can pay the agreed deposit amount via bank card. A confirmation of the received payment will be sent to the email address provided during registration within 24 hours after the amount has been credited to the account.
Deleting Registration
The Customer has the right to request the deletion of their registration at any time by sending a message to the Service Provider’s email address: info@aperegina.hu. Deletion of registration is subject to proper identification and verification that the request was made from the email address associated with the Customer’s account to ensure that the deletion is authorized. Once deleted, the Customer’s user data will be immediately removed from the system. However, this does not affect the preservation of data and documents related to any completed orders, and such data will not be deleted. After removal, it is no longer possible to recover the deleted data.
Right of Withdrawal and Order Cancellation
Deposit amounts paid by bank card cannot be refunded in cases of complete booking cancellations to prevent misuse. Exceptions may apply if the deposit cannot be deducted at checkout for technical reasons (e.g., late transfer not yet credited to the restaurant’s account). In such cases, the full balance must be paid upon departure.
If unforeseen circumstances prevent the reservation from being honored at the agreed time, the Customer must notify the restaurant at least 5 days prior to the reservation date. The restaurant will then offer an alternative date for rescheduling the reservation. In the case of timely notification of a date change, the deposit amount will be credited toward the new reservation date.
For full cancellations or cancellations made within 5 days of the reservation date, the deposit paid by bank card will serve as a cancellation fee and is non-refundable, regardless of the payment method. Deposit amounts transferred by bank card cannot be converted into cash, bank funds, or other cash-equivalent payment instruments.
If a reservation is canceled in agreement with the restaurant but has already been paid for, refunds related to complaints about services pre-paid via bank card will be processed according to the rules of card payment. For price-related complaints, please contact us in writing at info@aperegina.hu.